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Terms & Conditions

Online Courses

1.     Eligibility

You (as Registrant) must be 18 years of age or older to participate in a EO Performance Online Course.  You will need sufficient fluency in the language in which the Online Course is presented.

2.    Payment / Registration

The fee for the Online Course (the “Fee”) must be paid in full at the time of registration. Registration is not complete until EO Performance has received such full payment of the Fee. You are responsible for non-payment, even if the Fee is are being paid by a third party. After successful registration, you will receive an e-mail from EO Performance acknoledgwing your enrollment in the Online Course.

The Fee consists of a registration fee. Courses will be billed in Euros (€). Accepted payment methods are PayPal, MasterCard, Visa, American Express or bank transfer.

You agree to provide accurate and complete registration information.  Submission of your registration, alongside full payment of the Fee constitute your acceptance of these Terms and Conditions.

3.   Cancellations and Refunds

Cancellation by you

Your right to cancel your contract with EO Performance and obtain a refund depends on the nature of the course that you have paid for.


You have the right to cancel your contract for a Self-directed Online Course with EO Performance at any time within 14 days of your date of purchase.  You shall receive a full refund of any payments you have made, unless such cancellation is made after you have accessed more than 10% of the course content, in which case you will be required to pay for any part of your Online Course accessed.  This amount will be calculated by EO Performance on a pro rata basis.

To exercise your cancellation rights as set out above, please inform us in by email to the Please write the name of your Online Course in the subject-line of your email. You may use the cancellation form provided below if you wish, but you are not obliged to do so.


I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract/for the provision of the following service [INSERT COURSE DETAILS]

Ordered on [*]/received on [*]:

Name of consumer(s):

Address of consumer(s):


[*] Delete as appropriate

This cancellation right is provided to you in line with the Consumer Rights Directive (2011/83/EU) but applies regardless of whether you are a buyer located in the EU acting as a consumer and not for business purposes.

If you cancel your registration in an Online Course at any time after the periods described above, you will not be entitled to a refund, except in exceptional circumstances, which will be entirely at the discretion of EO Performance. If a refund is granted to you, an administration fee may be charged.

To request such cancellation, please inform us by email to Please write the name of your course in the subject-line of your email.

Cancellation by us

EO Performance reserves the right to cancel the Online Course by giving you notice in writing (including by email) at any time before the course is due to start. EO Performance will refund all fees paid by you and if possible, will endeavour to offer a transfer to another course as an alternative, subject to payment or refund of any difference in purchase price.

EO Performance´s liability when it cancels an Online Course will be limited to a refund of the Fee or any other charges paid for the cancelled Online Course. For partial cancellation of an Online Course, such refunds will be made on a proportionate basis. All dates are subject to change, however notice of such change will be given and refunds will not be issued for any rescheduled class.

Please send us an email to arrange your refund under this paragraph 3. You should allow up to 6 weeks for the credit to appear on your credit card statement.

4.    Course Content

The course description is intended to indicate only the general nature of the course and does not guarantee content. EO Performance reserves the right to amend the course and alter details at its discretion.

5.    Member Conduct

By continuing to access or use the Online Course and the website (the “Website”), or any content located via the Online Course and/or on the Website, you signify your acceptance of the below terms.  EO Performance may modify these terms and conditions from time to time.

EO Performance grants you a limited license to access and use the content located via the Online Course and/or on the Website in connection with the Online Course you are enrolled in.  As a condition of such license, you agree that:

•All materials – including but not limited to text, photographs, video, audio, images and any other content – appearing via the Online Course and/or on the Website are protected by copyrights and/or other proprietary rights belonging to Elisabeth Oehler and/or other third parties. You agree to abide by all applicable laws regarding copyrights, trademarks, publicity rights and privacy rights in the EU, US and any other jurisdiction from which you are accessing the Website.

•You may not copy, reproduce, duplicate, distribute, disseminate, publish, post, display, perform, modify, create derivative works from, upload to, transmit, or in any way exploit any content from the Online Course and/or on the Website.  You may not sell or offer for sale any of the content, or allow third parties to access it, or use such content to construct any kind of database. You may use the content from the Online Course and/or on the Website only for personal, non-commercial use.

•Any violation of these terms may result in your expulsion from the Online Course and/or EO Performance, and you may be subjected to fines and penalties.

You agree to maintain the security of any user name and password required for accessing the Online Course.  You will notify us promptly if you become aware of any unauthorized use of your username and/or password.

EO Performance makes no claim that the Online Course content is appropriate for any particular purpose or audience, or that it may be downloaded outside of the European Union or the United States of America. Access to the Online Course may not be legal by certain persons or in certain countries. When accessing the Online Course and/or the Website, you are responsible for compliance with the laws of your jurisdiction.

EO Performance reserves the right to remove you from the Online Course and/or the Website if you do not respect these guidelines, EO Performance staff and/or fellow members.

6.    Data Protection

By registering with EO Performance and by paying the fees, you agree to EO Performance collecting and using your personal data. This will be done in accordance with EO Performance´s Privacy Policy, available at

7.    Technology Requirements

The Online Course is facilitated through an online learning management system. It is your responsibility to ensure that you have the proper hardware and software requirements, along with access to Wi-Fi, to be able to participate in the course. You will need to ensure you have the proper technology at the time of registration as will be provided with the registration details

EO Performance is not be responsible for any errors or failures in relation to your ability to access the Online Course, the Website or any related materials, including where such errors or failures are caused by: (i) a loss of connection on EO Performance´s or your end; (ii) a breakdown or problems with the online software and/or (iii) a breakdown or problems with your internet connection, computer or system.

8.    Miscellaneous

Your contract with EO Performance and any dispute arising from it (including non-contractual disputes) shall be governed by and enforced pursuant to the laws of Germany/the European Union.

Should a situation arise that is not covered by these Terms and Conditions, EO Performance reserves the right to take any reasonable and fair action that we think appropriate

Should you have any queries on the terms and conditions, please contact the Online Courses Department on


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